Frequently Asked Questions

What services do you offer?

We provide end-to-end e-commerce management, including account setup, product listing, advertising, and growth strategy for marketplaces like Flipkart, Amazon, JioMart, and Meesho. We also handle GST and Company registrations.

What industries do you specialize in?

We specialize in a wide range of consumer goods industries, including fashion, electronics, home decor, beauty, and more, helping brands of all sizes scale on Indian marketplaces.

Do you provide custom website design or use templates?

While we specialize in marketplace management, we also offer custom web application and e-commerce website development to help brands build their own independent online presence.

What platforms do you work with?

We are experts in Flipkart, Amazon India, JioMart, and Meesho. We also support D2C brands on Shopify and other independent e-commerce platforms.

How do you price your services?

Our pricing is tailored to the specific needs and scale of your business. We offer both project-based and retainer models for ongoing marketplace management and advertising services.

How do I get started with Lynex?

Simply reach out to us via our Contact Us page or WhatsApp. We'll schedule a discovery call to understand your business goals and propose a customized growth plan for your marketplace accounts.

What is the typical timeline for account setup?

Account onboarding and initial cataloging typically take 7-10 business days, depending on the marketplace and the number of SKUs. Legal registrations like GST may take additional time as per government processing.

How do you handle product cataloging and listing?

Our team handles everything from professional product descriptions and SEO-optimized titles to high-quality image uploads and attribute mapping to ensure maximum discoverability on marketplaces.

What is your process for managing marketplace ads?

We use data-driven strategies to manage Flipkart Ads and Amazon Sponsored Products. This includes keyword research, bid optimization, and weekly performance tracking to ensure a high ROAS (Return on Ad Spend).

Do I need to share my marketplace passwords with Lynex?

No, we recommend using the "User Permissions" feature on Amazon Seller Central and Flipkart Seller Hub to grant us account manager access securely without sharing primary login credentials.

Can Lynex integrate with my existing inventory management software?

Yes, we can work with various ERPs and inventory tools through marketplace API integrations, ensuring your stock levels are synced across all platforms accurately.

How do you handle platform-wide technical glitches?

Our team monitors marketplace health 24/7. In case of platform glitches (like listing errors or pricing bugs), we raise high-priority tickets with marketplace seller support to resolve them immediately.

Is my business data secure with Lynex Global Solutions?

Absolutely. We sign strict Non-Disclosure Agreements (NDAs) with all our clients. Your sales data, customer information, and business strategies are treated with the highest level of confidentiality.

How do you improve organic rankings for products?

We use advanced keyword research tools to identify high-volume, relevant search terms. By optimizing titles, bullet points, and backend keywords, we improve your product's "Relevancy Score" for better organic visibility.

What is your approach to Sponsored Ads (PPC)?

We focus on maximizing ROAS (Return on Ad Spend). This involves running a mix of Automatic and Manual campaigns, negative keyword optimization, and bid adjustments based on daily performance data.

Do you provide help with A+ Content and Brand Stores?

Yes, our creative team designs professional A+ Content and Brand Stores that improve conversion rates by telling your brand story and highlighting key product features through rich visuals.

What kind of reporting will I receive?

We provide detailed weekly and monthly performance reports covering sales trends, ad performance, inventory status, and actionable insights to help you understand your growth.

How can I communicate with my account manager?

Every client is assigned a dedicated account manager reachable via WhatsApp, Email, and Phone. We ensure regular catch-up calls to discuss strategy and progress.

Does Lynex handle marketplace disputes and RPD?

Yes, we manage the entire dispute process, including raising claims for damaged returns (RPD) and coordinating with marketplace support for lost shipments or payment discrepancies.

Do you offer support on weekends or holidays?

Marketplace management is 24/7. While strategy meetings are scheduled on business days, our monitoring team ensures that your account remains healthy and active even on weekends and holidays.