Terms & Conditions

Service Activation Policy

• 1. Advance Payment Requirement: To initiate any project, service, or account management work, the client is required to make a minimum 50% advance payment.
• 2. Manager Assignment: Once the payment is successfully received, a dedicated Account Manager / Project Manager will be assigned to the client within 24 hours.
• 3. Manager Replacement: In case the assigned manager is not responding properly or the service communication is unsatisfactory, the company reserves the right to assign a new manager to ensure smooth service delivery.

Client Responsibilities

• 1. Required Information Submission: The client must provide all necessary details, documents, approvals, and access credentials required for the completion of the service.
• 2. Delay Due to Client: If the client fails to provide the required information, approvals, or support on time, and the work gets delayed or affected, the company shall not be held responsible for such delays.

Payment Terms

• 1. Company Account Payment Only: The client shall be considered eligible for services only if the payment is made directly to the official company bank account / approved company payment channel.
• 2. Unauthorized Personal Payments: If the client makes payment to any employee’s personal account, individual UPI, wallet, or any unauthorized personal payment method, the company shall:
  • • Not be responsible for such payment,
  • • Not be liable to provide services, and
  • • Not issue any refund for such payments.
  The client is solely responsible for verifying the official company payment details before making any payment.

Refund Policy

By purchasing our services, the client agrees to the following refund terms:

• 1. Incomplete Work from Company Side: If the service or committed work cannot be completed due to the company’s inability or failure, the client may be eligible for a refund of the paid amount, subject to internal review and approval.
• 2. GST / Tax Non-Refundable: In case of any approved refund, the GST / tax amount shall not be refunded under any circumstances. Only the eligible service amount (excluding GST, payment gateway charges, or applicable deductions) may be considered for refund.

Non-Refundable Situations

Refund shall not be applicable in the following cases:

• Delay from Client Side: If the client fails to provide required information, approvals, documents, product details, login credentials, KYC, brand documents, GST details, or any other required support, and the project gets delayed or cannot proceed, no refund shall be issued.
• Payment to Unauthorized Person: If payment is made to any employee’s personal account, UPI, or any non-company payment method, the company shall not be liable to provide service or process any refund.
• Change of Mind / Voluntary Cancellation: Once the project has started and work has been initiated, any cancellation from the client’s side due to change of mind, business decision, or personal reason may be treated as non-refundable, unless otherwise approved by the company in writing.

Service Eligibility

The company reserves the right to approve, reject, pause, or discontinue any service if:

• The client provides false, incomplete, or misleading information.
• The client does not cooperate in the work process.
• Payment terms are violated.
• The payment source is found unauthorized or unverifiable.

Limitation of Liability

The company shall not be responsible for any loss, delay, account issue, marketplace approval rejection, suspension, or performance issue caused by:

• Wrong/incomplete information from the client.
• Delay in client approvals.
• Third-party platform policies (such as Amazon, Flipkart, Meesho, JioMart, etc.).
• Technical issues beyond company control.

Acceptance of Terms

By making payment and/or using our services, the client confirms that they have:

• Read and understood these Terms & Conditions.
• Agreed to the Refund Policy.
• Accepted the official payment and service rules of the company.